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I don't live in your area; can I purchase your products?
- Yes, we work with the majority of our clients long-distance by utilizing your local vet to assist with the casting, fitting and follow up.
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Can I get a price quote?
- In order to quote a specific cost, we need to know the size (approximate weight) of your dog and what injury or physical debility with which your dog has been diagnosed. The physical condition will determine the style of brace.
- You can call or email with this information for a quote.
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Do I need to work with a vet?
- Yes, we do require that you work in conjunction with a veterinarian. This is because we need to ensure that we are treating the condition with an appropriate device. The diagnosis of the physical issues will determine which product will be most effective and advisable.
- The Veterinarian, CCRP, CCRT or a K-9 O&P Representative (solely or as a team) will be required to do the diagnosis, the casting, the fitting and the follow-up.
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How will my vet know what to provide and what to do?
- We have a Veterinary Catalogue available which describes our products and the conditions for which they are recommended.
- If your vet has not ordered from us before, we have information sheets and videos available, which describe the process we wish them to follow.
- We are also available to consult with your vet by phone, email, Skype or FaceTime.
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Why do you need a cast of the leg? Are measurements not enough?
- In order for a brace to fit intimately on the body part which we are addressing we need to know the volume of the particular area. It is the shape of the limb which will determine a correct and comfortable fit.
- A measurement is very subjective to the person taking it and can vary greatly. For example, taking a cloth measuring tape make a circle of 5" in circumference, that circle can be perfectly round or it can be oval, it is the same measurement, but a completely different shape.
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What colours are available?
- For the Orthotic braces, due to the materials we use, only black or white plastic is available.
- For Prosthetic limbs we will try to match the fur colour of the dog, when it is provided. Otherwise the standard pattern available is a paw print, white, black or brown. Further customization is possible but may result in delays in production or extra charges, depending on how easily the materials are sourced.
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How long will it take to get a brace made?
- Fabrication time is generally 7 to 10 business days, about two weeks, on a first come first serve basis. Shipping time is in addition to the fabrication time and will depend on the service chosen as well as your location.
- We appreciate that a majority of our clients have medical issues which require timely assistance, and we will do our utmost to serve all clients as quickly as possible.
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I am not in Canada, are there special instructions for shipping the cast to you?
- The postal service in your home country, whether it is a national service or a courier company, will require you to fill out a customs declaration and while each has their own process the basic required information will be the same. The customs forms will need you to state, what the product is, what is its value and what country it was made in, along with the information regarding the shipper (exporter) and receiver (importer).
- A shipping advice sheet, USA to Canada, is available by contacting our office. For other countries, we will advise you as requested.
- Please be advised that if any cross-border charges are levied (duties, taxes, handling), they are payable by the client. Properly filling out the paperwork can avoid unnecessary charges. Please contact out office if you are uncertain how to fill out the customs declarations.
- In some cases, the Veterinarian will ship the cast to us, in others that will have the client do the shipping.
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What is the best way to ship?
- The best shipping method will depend on how quickly you need the product. Depending on your location, a parcel can be shipped in as little as one or two days, or may take a month or more.
- Every service provider has their own services, with delivery standards, costs, flat rate box and tracking options. Please note, when choosing a service pay attention to delivery times that are guaranteed as opposed to standard. Standard shipping times may not accurately reflect the actual time it takes for delivery, but is a guide to when you might expect a parcel to be delivered.
- For example: Shipping from California with an express (courier) guaranteed service would be 2 business days to Nova Scotia; a ground courier/priority service would be 7 or 8 business days; regular postal parcel service could be 10-15 business days, but is not guaranteed so could be shorter or longer.
- Shipping cost is directly related to shipping time and your location. Pack your parcel as small as possible to avoid excess shipping charges.
- Fabrication time is in addition to shipping, therefore if your pet requires a brace very quickly (for example a post-surgical situation), ground or regular parcel service is not recommended.
