How to Pay Your Virginia Beach Water Bill: A Comprehensive Guide (2024)

Paying your water bill on time is an important responsibility for all residents of Virginia Beach. However, the process can seem confusing especially if you’re new to the area. This comprehensive guide will walk you through everything you need to know about paying your Virginia Beach water bill quickly and easily.

Overview of Virginia Beach Public Utilities

The City of Virginia Beach Department of Public Utilities (DPU) is responsible for providing water and sewer services to residents and businesses in Virginia Beach. The DPU serves over 460000 residents across 249 square miles.

The DPU is committed to providing safe, reliable, and cost-effective water and sewer services. They work hard to maintain aging infrastructure, expand capacity for growth, protect the environment, and keep rates affordable.

When you receive water and sewer services from the City of Virginia Beach, you will receive a monthly bill from the DPU. This bill covers your usage as well as fixed fees for service. It’s important to pay your water bill on time each month to avoid late fees or service interruptions.

Payment Options for Your Water Bill

There are several easy ways to pay your water bill with the City of Virginia Beach:

  • Online Payment – The easiest way to pay is through the DPU’s online payment system. You can pay by credit card, debit card or eCheck. You’ll need to create an online account to get started.

  • By Phone: To pay with a credit or debit card over the phone, call the DPU at 757-385-4631.

  • In Person – Visit the DPU Customer Service Center at 2809 S. Lynnhaven Road, Suite 250 to pay by cash, check or money order.

  • Drop Box – Place your payment (check or money order only) in one of the secure drop boxes located around the city.

  • By Mail – Send your check or money order to City of Virginia Beach DPW, P.O. Box 630, Virginia Beach, VA, 23456.

  • AutoPay – Set up automatic monthly payments from your bank account through the online payment system.

I recommend paying online or with AutoPay if possible. Mailed payments can take 7-10 days to process. Pay online if you need instant processing to restore disconnected service.

Creating an Online Account

The easiest way to manage your water bill is by setting up an online account with the DPU. Here’s how to get started:

  1. Go to https://pu.virginiabeach.gov/customer-service/online-services

  2. Click on “Register or Log In to Online Services”

  3. Select “Sign up for Online Services”

  4. Enter your account number, last name, email address and create a password

  5. Agree to the terms and conditions

  6. Click “Submit” to register your account

Once your account is created, you can log in anytime to view your balance, make a payment, see payment history, update account information and more.

I highly recommend setting up an online account to have 24/7 access and the ability to pay immediately online.

When is my Water Bill Due?

Virginia Beach water bills are due 21 days after the bill date. The due date is printed on your paper bill or can be found by logging into your online account.

Bills are sent out monthly and are based on your previous month’s water usage. However, if you haven’t had your meter read for awhile, you may receive an estimated bill based on your average usage.

Make sure to pay your bill by the due date to avoid a 10% late fee. If your bill remains unpaid, you risk having your water service disconnected.

I recommend paying your bill as soon as you receive it or setting up AutoPay to have it paid automatically each month. Don’t wait until the due date to pay!

How Much is my Water Bill?

Your monthly water bill amount will vary based on factors like:

  • Your household’s water usage
  • Current utility rates
  • Fixed service fees

To estimate your monthly bill, you’ll need to know:

  • Service Fees – There is a fixed monthly fee for water ($13) and sewer ($31) service.

  • Consumption Rate – The city charges $4.38 per 1,000 gallons of water used.

  • Average Usage – The average Virginia Beach household uses around 5,000 gallons per month.

Based on this, a typical monthly water bill is around $97 ($13 + $31 + $53 water usage). Your bill could be higher or lower based on your actual usage. Check your statements online to see your average monthly charges.

Rates are set by the City Council and sometimes increase to cover infrastructure and operating costs. Stay informed on rate changes so you can budget accordingly.

Getting Help Paying Your Bill

If you’re having trouble paying your water bill, don’t panic. The City of Virginia Beach offers assistance programs:

  • Payment Arrangements – The DPU can set up a payment plan to pay your outstanding balance over time while keeping services active. Give them a call to discuss options.

  • PIPP Program – Low-income customers can get help through the Percentage Income Payment Program (PIPP). This reduces your bill to an affordable percentage of your monthly income.

  • THRIVE – Partner agency THRIVE provides emergency bill payment assistance for households in crisis. Submit an application to see if you qualify.

  • Leak Adjustment – If you have a qualifying water leak on your property, you may be eligible for a billing adjustment. Make sure to repair leaks quickly and submit a form.

Reaching out as soon as possible is key to getting on a manageable payment plan and avoiding shut offs. The DPU has resources to help residents through financial hardship.

Avoid Late Fees and Disconnections

To keep your water service flowing, be sure to pay your bill in full by the due date each month. If your account becomes past due, here’s what to expect:

  • A 10% late fee will be added if payment is not received by the due date.

  • A past due notice will be sent after 30 days demanding immediate payment.

  • If the bill remains unpaid for 45 days, a shut off notice will be issued and a $40 fee applied.

  • Around day 55, your water service will be disconnected if payment still hasn’t been made.

  • It costs $40 to resume service once it has been disconnected for nonpayment.

Avoid these extra fees and hassles by paying on time, enrolling in AutoPay, and contacting the DPU immediately if you anticipate payment issues.

Moving Your Service

If you’re moving to a new home within Virginia Beach, you’ll need to close your existing water account and open a new one. Here’s how to make the switch:

To end service at your current address:

  • Log into your DPU online account and submit a stop service request at least 1 day before your move.

  • Provide a forwarding address and date to discontinue service.

To start service at your new address:

  • Submit a start service request online at least 1 day before your move-in date.

  • If the water is already on, request a transfer into your name (provide ID).

  • If water needs to be turned on, a fee of $30 ($80 after hours) applies.

Make sure the service dates don’t overlap to avoid paying for both properties in the same month. I recommend requesting start/stop service online for a smooth transition.

Understanding Your Water Usage

When reviewing your monthly water bills, you can gain insights into your household’s usage patterns and check for abnormal spikes that might indicate leaks. Here are some things to look for:

  • Compare usage month-to-month – Is your usage suddenly much higher than normal?

  • Check usage in gallons – Is it thousands of gallons above your average?

  • Consider seasonal changes – Usage often increases in summer with outdoor watering.

  • Note household changes – More people or new water-using appliance?

  • Review for leaks – Unusually high usage may be caused by leaks.

Monitoring your monthly usage can help detect leaks early and identify ways to conserve water and control costs. Pay attention to your bills!

Billing Questions or Disputes

If you have any questions or concerns about your water bill, don’t hesitate to reach out to the Department of Public Utilities:

  • Call 757-385-4631 during business hours for billing questions.

  • Email [emailprotected] regarding bill disputes.

  • Submit account inquiries through your online account.

  • Visit the walk-in customer care center at 2809 S Lynnhaven Rd.

The DPU’s customer service team can explain charges, adjust errors, set up payment plans, and resolve issues. Make sure to contact them right away if you notice any billing problems.

How to Pay Your Virginia Beach Water Bill: A Comprehensive Guide (2024)

FAQs

How do I pay my water bill in Virginia? ›

Payment Options
  1. Online Bill Pay. You will receive an email when your bill is ready to view. ...
  2. Payment by Mail. Mail your check or money order in the supplied envelope to: ...
  3. Payment by Direct Payment Authorization. ...
  4. Payment by Master Card/Visa. ...
  5. Payment in After-Hours Drop Box. ...
  6. Payment in Person. ...
  7. Equal Payment Plan.

What is the phone number for Virginia Beach Public Utilities bill payment? ›

You can call Public Utilities Customer Service at (757) 385-4631 or toll-free at 1-866-697-3481, Monday through Friday, 8 a.m. to 5 p.m. You can also submit a request online.

How much is the water bill in VA? ›

How much are utilities in Virginia?
UtilityAverage cost in Virginia
Monthly water bill$36
Internet$20
Natural gas$80
Phone bill$114
2 more rows
May 23, 2024

How is the sewer bill calculated in Virginia Beach? ›

Billing Information

Water charges are based on a meter reading taken the day an account is billed. Stormwater, trash collection, sanitary sewer, and service availability are all charged as fixed daily rates. All new and transferred accounts are charged an account set-up fee.

How to get a water bill? ›

Query your bill by dialing *888# and select option 2 – Query Bill.

How do I pay my water district online? ›

Payment Channels
  1. Select 'Pay Bills' on the GCash Dashboard.
  2. Select Water Utilities.
  3. Choose Pili Water District as the biller.
  4. Input your account details, including your account number, six(6) Digit Code No. ( ...
  5. Click 'Next' and confirm your transaction on the next screen.

How can I get help with my utility bills in Virginia? ›

Option 1 Online: Screen for eligibility and/or apply at CommonHelp. Option 2 Phone: 1-855-635-4370 (Monday–Friday, 7 a.m.–6 p.m.). Option 3 In Person/By Mail/By Fax: At your local department of social services: English State Cooling Assistance application.

How to set up utilities in Virginia Beach? ›

Customer requests for processing utility connection fees (for new and renovated properties connecting to city water/sewer for the first time) are by appointment only. To schedule an appointment, please call (757) 385-4636 or email PULineFees@vbgov.com.

What do Virginia Beach utilities cover? ›

The fees collected from the monthly bill's charges help fund operating costs associated with providing a safe and reliable water supply, sanitary sewer services, solid waste collections and stormwater drainage facilities for Virginia Beach residents.

Is it cheaper to live in Florida or Virginia? ›

In fact, the cost of living in Florida is slightly less than Virginia. Of course this depends on where you live in the state, but the overall cost of living in Florida is roughly 8% lower than Virginia.

What state has the highest water bill? ›

The average monthly water bill varies greatly across the United States. In 2022, West Virginia has the highest averages prices in the country, at 105 U.S. dollars per month.

How do you calculate sewer? ›

The Equations for Sewer Capacity

All you need to do is multiply the velocity of the water measured in feet per second by the area of the section of pipe in square feet. This equation is usually written in this way: Q = V x A, with Q being the peak flow measured in cubic feet per second.

What is a typical sewer flow rate? ›

Typical Wastewater Flow Rates from Residential Sources
SourceUnitRange
Typical HomePerson45-90
Better HomePerson60-100
Luxury HomePerson75-150
Older HomePerson30-60
9 more rows

How does HRSD measure water usage? ›

For each billing period, the Water Utility reads the water meter and provides HRSD with the total amount of water consumed for that period.

How do I pay my water bill at Henrico VA? ›

Payment options through Paymentus include Visa, MasterCard, American Express, Discover Card or electronic check. To pay online, visit https://ipn.paymentus.com/cp/hnro. You may pay your Henrico County utility bill by phone at (804) 501-4275 (option 1).

What is the phone number for Virginia American Water? ›

If you are and would like to extend water and/or wastewater infrastructure to a new project either within or near an existing Virginia American Water service area, please contact our customer service center at 1-800-452-6863 or email vawdeveloperservices@amwater.com for more information.

Can you pay a Fairfax water bill with a credit card? ›

You may use your bank account or credit/debit card (Visa®, MasterCard®, or American Express®, NYCE, STAR or PULSE).

Where can I pay my American water bill? ›

We have agreements with hundreds of merchants in our service areas where you can pay your bill in person. These locations include supermarkets, drug stores and other local merchants.

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